UNIVERSITY OF MINNESOTA HOSPITAL & CLINIC
PATIENT/VISITOR PARKING RAMP
POLICY and PROCEDURE MANUAL
TEAMSTER PARKING ATTENDANTS
Revised March 1993
Scott E. Kangas
Parking Operations Supervisor
The University of Minnesota Hospital and Clinic exist for three purposes: Patient care, Education and Research. These three purposes interact to create a challenging, questioning environment in which patients with special needs can be treated and staff members can find satisfaction and growth.
Our patients are referred to us from throughout the world. Although UMHC is large, every element and every employee work together to care for patients. You are part of a health care team that is dedicated to providing special service to special patients. Your job and actions are a direct contribution to the quality of the patients stay at UMHC. Each of us can help our patients and their families feel more comfortable with a kind word, an offer of assistance, or directions to the place they seek. Take a few moments to listen, to help, to become involved, and you will be part of the special care and special feeling that is UMHC
Welcome
to our team!
TOPICS
PAGE
1 TITLE PAGE
2 MISSION STATEMENT
3,4 TOPICS
5 INTRODUCTION
5 HOURS OF OPERATION
5 UNIFORM
5 TEAMSTERS UNION
6 FUNCTION
6 BUSINESS DAY/6am DUTIES
6 VISITORS
6 PHONE CALLS
6,15 SHIFT LENGTH - BREAKS
6 SWITCHING SHIFTS
6 RECEIPTS/SAFE
6 APPEARANCE
6 SLEEPING ON DUTY
6,25 ALCOHOL
6,26 MISSING WORK/TARDINESS
7,25 CONFLICT OF INTEREST
7 INJURIES
7 PROBLEMS: AWARENESS & REPORTING
8 RATES
8 LOST TICKET
9 REFUSAL TO PAY
9,12 ENVELOPES see REFUSAL TO PAY
9 SKIP OUT
9,12 COUPONS
9 TYPICAL TRANSACTION
10 ERRORS
10,12 CONTRACTS/PASS CARDS
10 END OF SHIFT/CLOSING PROCEDURES
11 GT TAPES
11 POWER OUTAGE
11 MAINTENANCE
12 TIME OFF
12 Mn. MEDICAL FOUNDATION
12 STATE OFFICIALS
12 DEVELOPMENT OFFICE
12,15 BOOTH CLEANING
12 OLD COUPONS
12 CHURCH PARKING
12 HOSPITAL VEHICLE/DRIVER PARKING
12 VOIDED TRANSACTION
12 CHECKS
13 WEATHER CLOSING
13 NURSING EMPLOYMENT AGENCIES
13 ON-CALL PASSCARDS (Dept. issued)
13 FLOATING HOLIDAYS
13 MEDICAL EMERGENCY
14,23 PASSCARD COMPUTER USE
15 SHIFTS: SPECIFIC HOURS & DUTIES
16 TICKETS/SPITTERS
18 ROBBERY
17 RECEIPT FOR PAGES (In personal file)
19 PAYCODES
18 REGISTER DRIVE BELT REPLACEMENT
19 COMPUTER USE (sample)
20 LOG SHEET (sample)
25,26 HOSPITAL WIDE WORK RULES
27,28,29 SEVERE WEATHER RESPONSE
30 ORANGE ALERT (DISASTER) RESPONSE
31,32 GREEN GRASS (FIRE) RESPONSE
33,34,42 BOMB THREAT RESPONSE
35 CHEMICAL SPILL RESPONSE
36,37,38 MERCURY SPILL RESPONSE
39,40,41 MAPS
20,21 INDEX
The University of Minnesota Hospital and Clinic (UMHC) completed construction of their own parking ramp in November of 1986. The ramp officially opened January 12, 1987. Construction of a tunnel connecting the health science complex and the ramp was completed in March of 1987.
The ramp is open 24 hours a day, 7 days a week, 52 weeks a year. Except for break periods, the larger (or main booth) is to be occupied at all times. The reasons for this are: Security of the equipment,and money, security monitoring of the tunnel and elevators, and to ensure that the phone is answered.
During the "off" hours, at the discretion of the attendant on duty, the attendant is allowed to be out in the ramp if: the booth is in visual contact, the phone is answered, and the audio level on the CCTV system is high enough to be heard.
UNIFORM: Attendants are expected to be at their assigned location in the uniform appropriate for the weather. Said uniform will be issued by the department, but it is the responsibility of the attendant to keep it clean and in good repair. Replacement parts of the uniform are available through the department and yearly purchase of uniform parts will occur around the end of each calendar year as needed and appropriate. Uniform parts include but are not limited to : winter parka, medium weight jacket, long and short sleeve shirts. The attendant is responsible for supplying clean pants or skirt without holes or tears, and closed toe shoes.
Uniforms are not to be worn for personal use, when drinking alcoholic beverages, or any time/place that might detract from the UMHC image. Any uniform part that is supplied by UMHC that fails from normal use will be replaced by UMHC. Any other repair/replacement to uniform parts will be at the employees expense.
Attendants are "front line" personnel in their direct dealings with the public. As such, attendants are expected to be polite and courteous when wearing our uniform. Attendants are expected to have a working knowledge of the area immediately surrounding UMHC, and of UMHC itself. Assistance will be provided by the ramp supervisor as well as other UMHC staff as available, toward this goal.
UNION: The attendant positions are covered by the TEAMSTERS local 320 contract. Membership in the union is not mandatory, but payment of "fair share" (85% of union dues) is required. Nothing in this policy book is to contradict the current Teamster contract unless mandated by law. The attendant positions are non-supervisory, however the Senior Attendant position is a lead position. These positions require highly independent action(s).
The MAIN FUNCTION of the attendants at the UMHC ramp is to collect money, give directions, and provide a level of security within the ramp/tunnel. Attendants have a variety of other duties such as: Notification of proper authorities for; sanding/plowing/sweeping of ramp, insuring appropriate change fund is maintained, minor equipment repair, minor snow removal, minor cleaning, including complete responsibility for booth cleaning, filling ticket spitters as needed, replacing gate arms and dispatching of carts as needed. This is not necessarily a complete listing of attendants duties.
BUSINESS DAY: for the ramp is 6:00am to 6:00am. The fee computers need to be "cleared" and the journal tapes removed at 6:00am each day This duty may be performed by either the night or day attendant after the night attendant has taken his/her T tape. More on this later.
VISITORS: are not allowed in the attendants booths. SHORT personal phone calls are allowed as long as they do not interfere with the employees duties or the ramps business. Personal calls may be denied at the supervisors discretion.
SHIFTS: are eight (8) hours in length. Shifts shall have a 1/2 hour break instead of two 15 minute breaks. Breaks shall be as shown on the schedule. Unless permitted by the supervisor ALL break time must be used or lost. You must remain on UMHC property during said breaks unless the supervisor allows otherwise.
SWITCHING OF SHIFTS: is allowed providing such switching does not result in overtime or gaps in coverage. The supervisor shall authorize any such switching of shifts and has the power to deny any switching of shifts.
RECEIPTS: attendants are responsible for their receipts. A safe is provided to allow the attendants to "drop" any funds they do not need, as well as to place their end of shift deposit into.
APPEARANCE & COURTESY: will be monitored and may result in disciplinary action.
SLEEPING or DRINKING OF ALCOHOL: on duty are not allowed and may result in disciplinary action.
MISSING SHIFTS or TARDINESS: may result in disciplinary action. Anyone that anticipates missing a shift or reporting late for their shift shall contact the supervisor as soon as possible. When the supervisor is not available, leave a message on the office voice mail and then contact the senior attendant on duty who will take the appropriate steps to rectify the situation. Unexplained or excessive absence from work, training, orientation or other such activities may be subject to disciplinary action.
CONFLICT OF INTEREST: Employees shall assure that any activity they participate in outside of UMHC will not interfere with their duties at UMHC. No employee shall try to sell, cajole, bribe, or make any attempt to use his/her position upon anyone while working for UMHC except as may be authorized by the employees supervisor, for his/her personal gain. Soliciting or accepting personal gratuities from parking patrons is not permitted. All "tips" or gratuities should be declined and any received shall be turned in to the ramp supervisor.
INJURY: any employee sustaining any kind of injury while on the job must report it to the supervisor, complete an Incident Report, and report to Employee Health Service, or if closed (after 3:00pm weekdays, all day weekends and holidays) to the Emergency Room. If clothing and or personal items (glasses, watch etc.) are damaged, and Incident Report must also be filed to receive reimbursement.
AWARENESS and REPORTING OF PROBLEMS: As Senior Attendants you are held accountable for your actions, as well as those under your guidance. As such, you should make a tour of the ramp at least once per shift, either at the start or end of the shift to check for problems and potential problems. This includes but is not limited to: lights left on in a car, ramp lights out, exit signs out, broken glass, ice/snow conditions, cars rolled out of their stalls etc. This way some problems can be avoided and others become just a nuisance for you instead of a full blown problem.
The
evening shift is expected to count the cars at the end of their shift so that
the counter can be reset. Failure to do so may result in disciplinary action.
Any time spent doing so will be paid the appropriate rate applicable.
RATES: We have a two tier rate structure to allow a discount for our patients and their visitors. If a ticket is validated, or the patron can show proof of UMHC visit via appointment slip, prescription, red card with todays date etc. they are to be let out on the B key. Unstamped and no proof of UMHC visit are charged at the A rate. (It is suggested that when you charge someone the A rate, you give them a receipt even if they do not ask for one).
Patients that are going to be here two (2) weeks or more are eligible for a special discount rate. This is proven to the attendant by the use of Long Term Patient Discount (LTPD) tickets which are obtained from the supervisor. Those using LTPD tickets are asked to use no more than one (1) per day per patient and are to be charged on the D key. They pay 1/2 the daily patient rate.
Clergy, volunteers, tow trucks etc. are allowed to use the ramp at no charge using the E key. The volunteers need to have the volunteer stamp and the ticket signed by the volunteer. The clergy are to also hand in a white card with the name of the patient they visited. If you believe that the clergy using the ramp were not here for patient consolation, note it and alert the supervisor. Do not confront the clergy yourself.
STAFF RATES: The staff are a special situation. Official policy from administration states they are not to park in the ramp weekdays between 8:00am and 3:45pm without a permit.
Nights, weekends and holidays they are allowed to park all day/night for a flat fee as figured on the C key.
If they come in earlier than 3:45 figure rate on the "A" key.
If they leave later than 8:30 the staff are charged extra, as are the staff contract parkers. (Currently, the charge per hour is .75 per hour.) Up to one hour extra - G key. One to two hours extra are charged at the H key. This is the staff maximum fee of $2.75.
Staff staying late or working doubles NIGHTS INTO DAYS ONLY are charged a double rate on the F key.
For contracts that stay after 8:30am to 09:30am - enter 0830 for time, hit B key, let out on a LOST TICKET. After 0930 charge $1.25 on the H key.
LOST TICKETS: are charged on either the S1 or S2 key depending on proof of UMHC visit. If they have a slip from the clinic stating they had an appointment at a certain time, charge them 1/2 hour earlier than that time, or the time they claim they came in, which ever is earlier (longer).
REFUSAL TO PAY: people that refuse to pay should POLITELY be told that everyone using this ramp pays either by cash, check, or with coupons. BUDGET NUMBERS ARE NOT ACCEPTED without prior approval by the supervisor. If they are staff and they claim they did not know about our policy, give them a copy of our policy and explain that they should pay now and talk to the supervisor during regular business hours. If they still refuse call Protection Services (6-4005) and UMPD (4-3550). Try to stay calm and polite. If possible notify the supervisor no matter what the time of day or night. If they are not refusing to pay but simply have no cash or checks, issue them an envelope. Be sure all of the information on both the envelope and envelope log is correctly filled out.
SKIP OUTS: Try to get the drivers description, vehicle description, license number and direction of travel. Notify UMPD & Protection Services.
COUPONS: are accepted as cash. Do not collect extra money if they are using old coupon(s). Simply enter the amount collected and document on your log "short .20 from old coupon" or whatever is correct. If they do not have enough coupons due to time miscalculation, accept cash or check but only for the time owed. (You could also call the clinic/dept. and ask them to send extras with the next patron or in the mail to box 1000 UMHC.)
Coupons are sold either via Journal Voucher or cash or check by the supervisor. COUPONS ARE NOT FOR STAFF USE DURING THOSE TIMES WHEN THE A RATE IS IN EFFECT (except Life Support). If the coupon is for more than the amount due, ring it on the S2 key. No change is to be given for coupons. If they ask for a receipt when using coupons, write "COUPONS" on the face of the receipt.
TYPICAL TRANSACTION: a typical transaction would go something like this; patron pulls up to the booth and hands you their ticket. You check the date - if todays, enter time they came in. If a different date, enter the date, then the time they entered. Next, determine the rate key to use and hit it. Place the ticket into the validator with the top of the ticket towards the fee computer. The fee due is now displayed for you and the patron. Tell the amount due, and enter the amount received. Hit the TOTAL key. The change due, if any, will now appear on the fee computer, the drawer will open, the gate will raise, and the ticket is validated and ejected. You give the patron their change and thank them. If they ask for a receipt, hit the receipt button anytime after hitting the TOTAL button but before you hit any other key. If they paid via check, check the bad check list before the TOTAL button. Endorse the check and enter the vehicle license plate number in the space provided.
ERRORS: anytime prior to hitting the TOTAL key you can clear the last entry by hitting the CE key or clear the entire transaction by hitting the red C key. If you have already hit the TOTAL key and you wish to correct the transaction and have not hit another key, hit the VOID key. The entire transaction is then erased from the fee computer memory. Re-ring correctly and turn the ticket around then hit the TOTAL key as normal. Document on your log the transaction number and reason for voiding the transaction. Failure to do so may result in disciplinary action.
CONTRACTS: There are several different types of contracts here. One allows access/exit anytime for such as yourself, emergency transport, Protection Services, UMPD etc. Others are only good for certain times of the day/night. A code 13 or 15 allows entrance anytime, but NO EXIT. This allows you the chance to retrieve the card or identify the user as needed. If access is denied by the computer, it will tell you why. TIME OF DAY is obvious. NOT IN MEMORY is for a different ramp (it prints the card number as A00000) or was reported as lost. If NOT IN MEMORY AND NO "A" BEFORE THE CARD NUMBER, GET THE CARD OR LICENSE NUMBER OF THE VEHICLE AS IT IS A STOLEN CARD. PASSBACK DENIED means that either there is already a car in the ramp using that card, or they did not use it to enter or exit the last time for whatever reason.
The U of M has several contracts. They allow their attendants to park for free, but NOT IN OUR RAMP. There are also some staff/faculty with PARK ANYPLACE ANYTIME contracts. We will honor these as they are the regents, UM president etc. When they go out, have them sign and put their title on the ticket. Explain to them that this ramp is for the hospital patients visitors and if they are not here in that capacity, please park anyplace else. BE POLITE, IT COULD MEAN YOUR JOB. Let out on the E key.
END OF SHIFT/CLOSING OUT PROCEDURE: at the end of your shift get a T tape and non-resettable memory tape. Using either the T or GT key, turn to the T position,press TOTAL key next to the key. When it stops printing, use the GT key turned to the GT position. Press the 2 button, then SUBTOTAL. Near the top of the T tape is the total amount entered and below it is the amount you collected. If different document why on your log. See sample log for assistance. Fill out the log sheet with your name, key number, date, hours worked, ticket starting & ending numbers, non-resettable memory numbers. Sign your log where indicated at the bottom. Any pertinent comments may be entered in the comment section as are void, shortage etc information. All bills and coupons should face the same way and be separated by denomination. All checks should face the same way and be endorsed upon receipt. Tickets should face the same way and be bundled by rate key used. Tickets, receipts, log, tapes go into a canvas money bag and are dropped into the safe provided. Listen to ensure it actually falls into the safe.
GT TAPES: after the night attendant has taken his/her T tape at approximately 6:00am, a GT tape is taken from both fee computers and sent in with the night shifts money. To do so, turn GT key to GT position. Press small TOTAL key next to the GT key. When it stops printing, press 2 then SUBTOTAL key. When it stops printing, turn GT key back to its normal position. If you accidently got a GT tape BEFORE the night attendant got a T tape, get their T tape, then another GT tape. Turn in all three GT tapes.
POWER FAILURE: try to determine which buildings are affected. Notify CBAS (6-4005) of your findings. Notify supervisor of your findings. Move generator out of store room to booth area. Plug generator cord into the side of the switch box. It has a twist lock plug. Start generator by first opening gas valve under tank all the way open, then close 1/2 turn. Close choke flapper and press start button until it starts. As the generator warms up (1-3 mins) open the choke flapper for best operation. Move switchbox switch to OFF, pause, then to GENERATOR. You now have limited power in the booth. Do not operate heater or air conditioner, and turn off the water heater via its breaker. When power from NSP returns, move the switchbox switch to OFF, pause, then to NSP. Let the generator idle for 1-2 mins then shut off and disconnect it. Close gas valve completely and return generator to the storeroom. Reset the monitors if necessary by hitting reset button on the blue control box in the water meter room. Reset the computer to the correct time (see COMPUTER USAGE). Log the time of power failure/resumption, and length of time the generator was used.
MAINTENANCE: is normally provided by Hospital Maintenance & Operations (M&O, also called engineers) at 6-3663. Notify them of any urgent repairs/problems and leave a note for the supervisor to follow up on. Exit lights and florescent lights are by M&O as well. Other lights that are "high voltage" (220 volt) are maintained by Facilities Services (Physical Plant) via the M&O dept.
Plowing, sanding, and sweeping are by Facilities Services - Grounds division at 5-0011
Trash pick up/mopping are by Environmental Services on pager number 193-9072.
Dumpster emptied by F.M. at 5-7361
CCTV is maintained by Videotronix at 894-5662
Tunnel information computer is by Service 2000 at 571-9554
Parking eqpt. is by Harstad at 571-7038. Office is 571-5660.
****Check with supervisor before calling any of these numbers.*****
TIME OFF: VACATION requests require a thirty (30) days notice. Put it in writing so the supervisor gets it correct. As soon as is reasonably possible, such requests will be posted. Until April 15 of each year, vacation requests are awarded on basis of primary seniority. After that it is "first come-first served."
TIMEBACK rule 16.6 states "Overtime which can be scheduled at least seven (7) days in advance of its occurrence shall be posted (in area OT is worked). If your request is less than seven (7) days, you shall be responsible for finding a replacement. Requests shall not be unreasonably denied.
MISC. POLICIES: Do not hassle those from the MINNESOTA MEDICAL FOUNDATION or LIFE SUPPORT using coupons. DEVELOPMENT OFFICE using thier sticker - "B" key, "E" key and set aside for billing.
State officials: Receive free medical treatment here as a perk of their position. Have them sign their ticket with their name and title and let out on the E key.
CLEAN YOUR BOOTH AT THE END OF YOUR SHIFT. If the booth is left messy for you, clean and document it and report it to the supervisor for possible disciplinary action.
OLD COUPONS: Do not require patrons using old coupons to make up the price difference.
Staff contracts are allowed to park here for personal reasons if it is during contract allowed hours.
CHURCH PARKING: People going to Grace Lutheran Church (on the corner of Harvard and Delaware) on Sundays are allowed to park here on the "H" key. ANY OTHER TIME - they are on the "A" key. (Unless prior approval from the ramp supervisor is obtained).
HOSPITAL VEHICLE(S): Staff using the hospital vehicles can park here for free while using the hospital vehicle. Each vehicle has its own passcard for that vehicles use ONLY.
VOIDED TRANSACTION: Document on your log all VOIDed transactions, and reasons for shortages.
CHECKS: No checks are to be cashed. Checks are accepted for amount of fee only. Travelers checks are accepted for face value. Count them as checks. All checks must be endorsed upon receipt and vehicle license number included.
ENVELOPES: Do NOT ring up envelopes - either issued or received, or clergy, volunteers, U-CARE Mn., On-Call staff etc.
WEATHER: UMHC is ALWAYS exempt from weather closings. Only the out-patient clinics MIGHT be exempt. Thus, you are expected to be at work on time no matter what the weather conditions. Plan accordingly.
NURSING EMPLOYMENT COMPANY PERSONNEL: are to be treated the same as our own staff for computation of parking fees.
FORWARD THE PHONE when you leave the booth for breaks, bank runs etc.
DEPARTMENT PASSCARDS: are issued by us to their department. They should contact their department first, then to the ramp supervisor
if there any problems/questions/disputes. After 8:00 am weekdays, they are charged on the A key. NO EXCEPTIONS without supervisors approval. NEUROLOGY CHIEF RESIDENT IS AN EXCEPTION. Inform supervisor if NCR stays late.
FLOATING HOLIDAYS: must be used before July 1 of each year or you lose them. No more than 2 in a row can be used. See contract for other restrictions.
MEDICAL EMERGENCIES: Call 911, 123, and
Protection Services for any medical emergency. Technically this area is a 911
zone, not a Mr. Blue zone, but it is preferred to have the quickest response
possible and worry about where to transport the patient later. If you actually
witness the occurrence, write up an incident report. If you did not witness it,
document what happened for future referral.
COMPUTER USAGE: The card reader computer uses thermal printing paper to document all entrance and exit attempts as well as any use of the printer itself. Each entrance/exit attempt gives the date, time of day, lane used, access granted or denied and why, name of user and card number. Only one (1) car per card is allowed in the ramp at any given time. This means that no matter what position the gate arm is in, the card should always be used to enter or exit the ramp. The card is a proximity (about 1 inch maximum) read card. Cards are stored and issued by the supervisor. At 8:30 weekdays and again each evening when the ramp count is performed, the computer should be used to check accuracy and place any late card holders in the OUT status.
To do this: hit the RETURN key.
When prompted, enter your password then RETURN.
It will respond with your name and ask for your command. Enter "PRINT" and RETURN.
It will ask PRINT WHAT? Enter "KEY" RETURN.
It will ask ANY QUALIFIERS?. Enter "YES" RETURN. It will ask you
ACCESS CODE (0-15): at this point you can either hit RETURN for all cards, or enter the code number you want, then RETURN.
It will respond with PRIVILEGED Y/N:? enter "Y" RETURN
It will respond with TRACE (Y/N):? enter "N" RETURN.
It will respond with LOCATION (IN/OUT/UNKNOWN):? enter "IN",RETURN
It will now print out all of those cards in the ramp if you hit the return key above, or those in the ramp under the access code you selected. SEE SAMPLE.
CONTRACTS IN RAMP - WRONG TIME OF DAY: (To be checked at 8:30am & 10:30pm) To remove the card from in to out status so the card will work when they come in the next time - sign on as usual. When asked for command enter "KEY" RETURN.
It will respond KEY CODE? Enter the five (5) digit code number and RETURN. It will give you the name of the card holder, hit RETURN.
It will give the access code, hit RETURN. It will give you the privileged status, RETURN. It will then give you the trace status, RETURN. It will then give you the location of the card. You now enter either "OUT" or "UNKNOWN" and RETURN. Now, when the staffer leaves, you will have to ring it up on a lost ticket and charge them for time spent after 8:30am.
TIME CHECK: Sign on as usual. When it asks for your command, enter "PRINT" RETURN. It will ask PRINT WHAT? Enter "TIME" RETURN. The time and date are now printed out for your information.
TIME CORRECTION: Sign on as usual and at the command, enter "TIME" RETURN. Enter the first three letters of the day, a space, the two number date, a dash, the first three letters of the month, a dash, and the two digit year, a space and the correct military time. The clock starts running when you hit RETURN. Check the time using prior TIME CHECK.
DO NOT THROW AWAY THE PRINTOUTS. Ask if there are any questions about this computer use. See SAMPLE.
SHIFT DUTIES: Besides the usual duties of the position such as performing transactions, making change, providing directions, answering phones and monitoring the CCTV system, each shift has other specific duties to perform.
6:00am-2:00pm: At 6:00 am if not done by the night attendant, get a GT tape an ensure there is adequate journal paper in each fee computer. Check spitters and fill if necessary. At 8:30 check and correct contract passcards via the computer. (See COMPUTER USAGE on previous page). Reset counter as needed. At 10:00 take your 1/2 hr. break. Prior to 12:30 call in the amount needed for the change fund. It should be $247 total and can be picked up between 1:30-2:00pm. Clean your booth at the end of the shift. If not done by the night attendant and is needed - put out the dumpster, check & empty trash barrels on the islands and by the banners, sweep off the islands and around booths, shovel entrance lanes to prevent cars from sliding, and dispatch the cart.
10:00am -6:00pm: take break from 1:00-1:30. Cleaning and sweeping booth and area is required. A tour of the ramp at the end of shift to count cars and check things out is also encouraged.
2:00-10pm: This shift takes a break from 5:00-5:30 as traffic allows. Monitoring of CCTV on this shift is extremely important due to lack of pedestrian traffic and staff in the tunnel. At the end of the shift, a tour of the ramp is required so the counter can be re-set. Failure to do so will result in disciplinary action. Clean the booth at the end of the shift. If time allows during the shift, cleaning of the area is encouraged.
10:00pm-6:00am: This shift if desired, takes a 1/2 hr. break at 2:00am. This shift is mainly responsible for window cleaning, emptying of trash barrels on the islands and by the banners, and putting the dumpster out as needed. When this shift is done with them, all newspapers should be removed from the booth and the booth cleaned. Several times each year the islands may need scrubbing. Any other cleaning of the area is encouraged as well. After the evening attendant has counted the cars, it is the responsibility of this shift to correctly re-set the counter and check the contracts in the ramp. (See COMPUTER USAGE)
**This is a very critical part of the ramps routine.**
If it is not done, the supervisor will assume that the count was performed but the counter was not re-set. This may result in disciplinary action. If the count was not performed, document it and the evening attendant may be subject to disciplinary actions.
After
getting a T tape at 6:00, GT tapes from both booths are also needed and should
be included in this shifts money bag.
TICKETS/SPITTERS: Tickets are to be kept up off of the floor in the water meter room. Tickets come in rolls that should NOT be connected end to end. Small rolls are used for other things such as LTPD tickets and lost tickets. When a roll needs changing: pull the tickets back out of the print head and wind it back onto the roll. The roll is held onto the spitter by a circular disk that is simply rotated to align with the core of the spool. Pull the roll straight out towards you. The new tickets go on in reverse order. Be sure that the spring loaded arm UNDER the ticket spool is pulled down before the tickets are finally seated and the circular hold-down is moved to its secured position. Remove any tape etc. on the tickets and wind them through the tension rollers into the "mech". Place the edge of the ticket into the first set of rollers and push the feed button. The tickets should advance and a double ticket should be removed from the front of the spitter. Remove it/them and press the manual button just above the ticket spool. A single ticket should come out with ticket number 00000 and the correct date & time on it.
CHANGE TICKET INFORMATION: open the street side of the spitter. Remove the smoked plexiglass. Inside the door is an explanation of what each step does/shows. Step 0 shows the entire ticket number. The square blue button on the left is pushed to change step. The one on the right changes the information on the step. To change information on a ticket, press the left button to get the step desired. Press the right button to the correct information. When you are done, leave the machine on step 0.
JAMS: DO NOT TRY TO PRY OUT JAMMED TICKETS! This might work, but you probably will break the plastic feed retract fingers or scratch the guide plates so that they will have to be replaced and not realize you did it. To unjam MOST ticket jams: Using a phillips screwdriver, remove the two screws on top that hold down the guide plate. Lift the guide plate up and out to gain access to the ticket. Remove bent/damaged ticket and all of the pieces if any. Replace plate and screws. Use feed button and manual button as above to check operation. For much of anything else, check with the supervisor.
Especially in high humidity or cold weather a light bulb in the 25-60 watt range is needed in the socket under the tickets. This helps dry the tickets and warm the "mech".
If a spitter should re-set itself to the wrong date or time, document it on your log sheet. If you do not know when it occurred you will have to check tickets of patrons exiting and try to figure out when it happened. Pass on this info to the next attendant and to the supervisor. You should then have three lines of ticket numbers on your log. (see SAMPLE LOG) During power outages the spitters normally do not reset themselves, but the step re-sets to step 1. Be aware of this and correct the step should this occur.
RECEIPT
I ___________________________ by signing this, acknowledge the
receipt of ______ page(s) of POLICY & PROCEDURE MANUAL.
Signed_________________________________ Date______________
ROBBERY: All parking division employees shall be shown the location and use of the hold-up alarm buttons. Security system details shall be maintained as confidential and are not to be openly discussed with anyone other than UMPD or Protection Services personnel.
Look at the robbery description sheets before you are robbed and become familiar with what is desired for descriptions and weapon types.
To deter casual grab & run theft you are directed to have the doors and window locked whenever possible. Do not leave the register drawer open when you are not performing a transaction.
If robbed, do not take any unnecessary risks/actions which could jeopardize your safety or that of others in the area. Try to push the hold-up alarm as discreetly as possible so as to not draw attention to the alarm. (It only alerts the CBAS operator.) As soon as possible, call Protection at 6-4005, the police at 911, and the ramp supervisor. Close down your lane and open the other gate so patrons can leave.
The suspect(s) may or may not be armed. Believe that they are and act accordingly. STAY CALM. This will help reduce the potential acting out by the suspect. If a weapon is seen, stay calm and cooperative and make a mental note as to type of weapon seen. At no time should you attempt to fight off the suspect. Do exactly what is asked of you. Give them the money.
Try to get a good description of the robber. Height, weight, hair color, race, sex, voice, any scars/marks or tatoos are preferred. Next, remember clothing. Since it can be altered/removed and added to easily, permanent physical traits are preferred.
Was a weapon seen or implied?
What exactly was said by the robber?
Which way did they come from and go to?
Did they drive a car?
What kind and color?
Could you get the license plate number?
There is a copy of a suspect ID sheet in the booth copy of the policy manual. FILL IT OUT.
Try to notice if the robber touched anything. If so, do not touch it yourself and try to keep others from touching it. (It might have usable fingerprints). Try to restrict traffic in the area.
After the police & protection have left, write down everything you can remember on an Incident Report form. Sometimes you remember things later or you simply forgot to tell the authorities.
There is a VCR in the office that automatically records during specified times. Let UMPD & Protection know about its existence.
INDEX
ALCOHOL 6,25
APPEARANCE 6
BOMB/THREAT 33,34,42
BOOTH CLEANING 12,15
BUSINESS DAY 6
CHECKS 12
CHEMICAL SPILL 35
CHURCH PARKING 12
COMPUTER USE 14,23
CONFLICT OF INTEREST 7,25
CONTRACTS/PASSCARDS 10,12
COUPONS 9
DEVELOPMENT OFFICE USING COUPONS 12
DISASTER - SEE ORANGE ALERT 30
DRUG FREE WORKPLACE 45
END OF SHIFT/CLOSING PROCEDURES 10
ENVELOPES 9,12
ERRORS 10
FEE COMPUTER - BELT CHANGING 22
FIRE RESPONSE - SEE GREEN GRASS 31,32
FLOATING HOLIDAYS 13
FUNCTION 6
GREEN GRASS (FIRE) RESPONSE 31,32
GT TAPES 11
HOSPITAL VEHICLE 12
HOSPITAL WIDE WORK RULES 25,26
HOURS OF OPERATION 5
INDEX 20,21
INJURIES 7
INTRODUCTION 5
LOG SHEET (SAMPLE) 24
LOST TICKET 8
MAINTENANCE 11
MAPS 39,40,41
MEDICAL EMERGENCY 13
MERCURY SPILL 36,37,38
Mn. MEDICAL FOUNDATION 12
MISSING WORK/TARDINESS 6,26
MISSION STATEMENT 2
NURSING EMPLOYMENT AGENCIES 13
ON-CALL PASSCARDS (DEPART. ISSUED) 13
ORANGE ALERT 30
PASSCARD COMPUTER USE 14,19
PAY CODES 19
PHONE CALLS 6,12
POWER OUTAGE 11
PROBLEMS: AWARENESS & REPORTING 7
RATES 8
RECEIPT FOR PAGES 17 (In personal file)
RECEIPTS/SAFE 6
REFUSAL TO PAY 9
REGISTER: DRIVE BELT REPLACEMENT 18
ROBBERY 18
SEVERE WEATHER RESPONSE 23,24,25
SEXUAL HARASSMENT 43,44 & booklet
SHIFTS: LENGTH, BREAKS 6,15,schedule
SHIFTS: SPECIFIC HOURS AND DUTIES 15
SHIFTS: SWITCHING OF 6
SKIP OUT 9
SLEEPING 6
SPITTERS/TICKETS 16
STATE OFFICIALS 12
TEAMSTERS UNION 5
TICKETS/SPITTERS 16
TIME OFF 12
TITLE PAGE 1
TOPICS 3,4
TRANSACTION: TYPICAL 9
UNIFORM 5
VISITORS 6
VOIDED TRANSACTIONS 12
WEATHER: CLOSING 13
WEATHER: SEVERE 27,28,29